Refund policy

We have a 14-day return policy. Any unsatisfactory items must be shipped within 14 days of receipt at your own expense. To be eligible for a return, you have to meet the following criteria:

  • Return an order within 14 days of receipt of your order at your own expense
  • You must include the receipt or proof of purchase.
  • The return must be requested within 14 days of receipt
  • The item must be in its original, unused, unworn, and unwashed condition
  • The item must be returned with the original tags and packaging.

    DAMAGES / ISSUES

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    EXCEPTIONS / NON-RETURNABLE ITEMS
    Certain types of items cannot be returned, like custom-tailored products (such as Collaboration items, Made-to-order, or personalized items), please get in touch if you have questions or concerns about your specific item. 

    EXCHANGES 
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    REFUNDS

    We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process depending on the payment provider.

    IMPORTANT INFORMATION

    LUCENTEMENT reserves the right to reject any returning products that do not comply with the above-stated return policy. Rejected items will be sent back to the original shipping address.

    To start a return, please contact us at info@lucentement.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

    You can always contact us for any return question at info@lucentement.com.

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